Refund and Returns Policy
The refund and return policy due to the nature of the products sold in the Total Man Shop once the product has been shipped are as follows:
- Due to the nature of the product we do not accept returns however we do offer replacements and refunds for defective items.
- If the item is defective, you will be asked to email a description and photo evidence of the defective part. In the case that the matter is agreed to, the choice will be your for a replacement to be sent (all charges covered) or a refund.
- If the item you received is the wrong item or size, we will simply confirm the write part, item or size to send to you straight away (all costs covered).
You may be able to return/refund your order if it is yet to be shipped but there are no guarantees that this will always be possible as orders as usually shipped out within 1 business day. Please note, you may be liable for transaction fee's of up to 5% of the total order cost.
Special Circumstances & Product Faults
A refund or free part/product may apply in special circumstances when there is a proven fault in a product you have received. This is pending review and approval from our team.
To apply for special consideration for a refund or free part/product, you need to:
Any refund or returns enquiries can be sent to firstname.lastname@example.org.