Shipping policy

AN IMPORTANT NOTE ON IMPORT DUTIES AND TAXES:

Every country has different import duties and taxes which range from no cost to up to 24% of the total product cost in the country's local currency. We ship worldwide, and laws and regulations are constantly changing in individual countries so please note that:

Upon purchasing any product from the Total Man Shop you agree to be responsible for paying all of the relevant and additional import duties, taxes and fees associated with that order.

Once your order has been shipped, you'll be notified of any additional fees via email from DHL, our delivery service provider.

We only do this as from an administrative and logistics perspective, it is very hard to keep up with each country's individual and ever changing requirements. In return, we promise to provide you with the BEST products, the BEST guidance, the BEST service and the BEST prices, along with MASSIVE discounts.

Thank you for your co-operation and understanding.

 

ADDITIONAL SHIPPING INFORMATION:

  • We use DHL and Australia Post as our delivery service providers
  • Most orders will take 1-2 business days to process to then be shipped out (any delays will be stated in the description or notified to you via email)
  • Shipping charges will range for each product, dependent how much your total order weighs at checkout
  • Shipping times are specified on the shipping option that you choose at the checkout.
  • Shipping options provided will depend on your country and region of the world, you may have the option to choose from Express, Standard and Economy options.
  • PLEASE NOTE: IF YOU USE A P.O. BOX AND YOU CHOOSE DHL EXPRESS, YOU WILL BE AUTOMATICALLY PROVIDED WITH STANDARD SHIPPING WHICH WILL TAKE LONGER AS DHL DO NOT SHIP TO P.O. BOXES.
  • ALSO NOTE: ECONOMY SHIPPING DOES NOT COME WITH TRACKING, THE NUMBER YOU WILL RECEIVE THAT MAY LOOK LIKE TRACKING IS SIMPLY AN ID CODE. SINCE THERE IS NO TRACKING, THERE IS ALSO NO COVER, IF YOUR PARCEL IS LOST IN TRANSIT WE CANNOT SEND A REPLACEMENT. IF YOU DO NOT WANT TO RISK THIS, CHOOSE THE STANDARD SHIPPING METHOD IF THERE IS ANY OPTION TO.
  • Your parcel will be 100% discreet. The parcel is a plain white padded bag. The shipping label on the outside of the parcel is 150mm x 100mm and has the sender and receivers information. The only description on the shipping label is "Tools". Inside the parcel is the ordered contents along with a packing slip. The packing slip will have on it your details and the contents of what you ordered mainly for packing purposes to decrease risk of missing or incorrect items.

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