Refunds and Returns Policy (Our different policies on this page)

- General
- Special Circumstances & Product Faults
- Warranty
- 60 Day Satisfaction Money Back Guarantee
- Double Money Back Guarantee

General

The refund and return policy due to the nature of the products sold in the Total Man Shop once the product has been shipped are as follows:
- Due to the nature of the product we do not accept returns however we do offer replacements and refunds for defective items.
- If the item is defective, you will be asked to email a description and photo evidence of the defective part. In the case that the matter is agreed to, the choice will be your for a replacement to be sent (all charges covered) or a refund.
- If the item you received is the wrong item or size ordered on your part, we will simply confirm the right part, item or size to send straight away (all costs covered). Please note: If you receive the size you order then you realise it doesn't fit 100%, we are not liable since we have fulfilled the size according to the order. In which case you may need to order the larger or smaller size yourself. We are more than happy to guide you to find the best size.

You may be able to return/refund your order if it is yet to be shipped but there are no guarantees that this will always be possible as orders as usually shipped out within 1 business day. Please note, you may be liable for transaction fee's of up to 5% of the total order cost.

Special Circumstances & Product Faults

A refund or free part/product may apply in special circumstances when there is a proven fault in a product you have received. This is pending review and approval from our team.

To apply for special consideration for a refund or free part/product, you need to:

• Take photographic evidence of the fault in the product you have received
• Send these images to totalmancoaching@gmail.com with a detailed description of the fault

There are NO GUARANTEES OF REFUND OR FREE PART/PRODUCTS and each fault is approved or denied on a case-by-case basis. You will be notified of the outcome of this review via email, including any relevant refunds or free parts/products being sent to you.

If you are given the option to have a replacement sent however you choose to receive a refund instead, please note that shipping costs will not be included. The amount paid for the product will be refunded in full.

Warranty

Some of our products will have warranty whereas others won't due to the nature of the particular product being that it is an item that is expected to break down and / or run out.

Compression Hanger - 2 Year replacement warranty
(frame only including nuts, bolts, wire and swage studs, no bandage or sleeve) 

Extender Frame - 2 Year replacement warranty
(frame only including threaded rod, base ring, top support and hardware. No compression hanger, no chambers and no sleeves)

Vacuum Chambers - 2 Year replacement warranty
(Plastic chamber, o-ring, check valve, steel clip. No sleeve, rubber bands or silicone valve end) 

Leg bands - 4 Month replacement warranty
(Fabric band, velcro, metal buckle, elastic cord, aluminium carabiner. These tend to be used so much every day we cannot guarantee the condition it should still be in)

Clamp - 12 Month replacement warranty

Heat Pad - 6 Month replacement warranty
(Since this is electronic and can be used most days, we cannot guarantee the condition it should still be in. Many will use this product between sets of a method that uses a form of lubrication which is not recommended! The heat pad should remain 100% dry when in use. We also cannot guarantee the condition of the velcro. The replacements warranty is only if the heat does not work, stops working or starts producing considerably less heat).

Plate Hanger - 2 Year replacement warranty

Pulley System - 1 Year replacement warranty

Compression Plate - 2 Year replacement warranty

Silicone Sleeves - Only if the item is defective when it arrive or within 3 used and is handled appropriately, we can send a replacement. We need to be shown via photographic proof the faults, we can send you a new sleeve of the same size. This type of item degrades over time regardless of the brand and will need replacing with enough use.

 
Enquiries

Any refund or returns enquiries can be sent to mike@totalmanperformance.com.