We are still in full operation.
Due to the pandemic of COVID-19 there are delays all around the world for most postal services. If your order was placed and/or sent before 24th April 2020 the shipping provider that would have been used is EMS via Australia Post. They are experiencing significant delays and all we can do at the moment is be patient. Shipments are moving however they are moving very slow. Some tracking updates may not be up to date so please do not just rely on the tracking.
GOOD NEWS: As of 24th April 2020 all orders will be processed with DHL; our new shipping provider here on out. They only offer express post and they use their own planes and couriers delivering door to door. They are currently experiencing almost no delays in the deliveries and you can expect your parcel in less than 10 days (at most) once your order has been packed and shipped.
Thank you so much for your patience, we are doing our best to keep everything moving.